PUBLIC SECTOR PERFORMANCE MEASUREMENT

Measuring Public Sector Results: Beyond Balanced Scorecards

Good performance measurement is fundamental to results-oriented public sector management and budgeting.

But performance measurement is not a static art. Methodologies are continually being developed and refined, and keeping up to date with these new developments is essential for all public sector organizations.

The focus of the workshop will be primarily upon results (outcome and output) measures, where the challenges of measurement are greatest and recent innovations have been most marked.

The workshop will also examine the appropriate relationship between performance indicators and strategy, and will critique aspects of the approaches of management methodologies such as the balanced scorecard.

WHO SHOULD ATTEND

All public sector managers – including from Central government, Local Government and Public Corporation Managers – concerned with the development and improvement of performance measurement for results.

BENEFITS OF ATTENDING

The objective of this workshop is to empower participants to set better performance measures by providing them with an excellent understanding of the best practice in public sector performance measurement, and of the most effective way to link indicators to strategy.

TOPICS COVERED

  • Developments in client satisfaction measurement
  • Outcome measurement advances (such as contextual value added measures and outcome-based equity measures);
  • Indicators which provide summary ratings of the performance of programs and organizations;
  • Comparative measures for comparing similar service delivery units (such as local governments, hospitals and schools);
  • Methods for maximizing the benefits and minimizing the risks of performance targets.

Examples and case studies will be drawn from all sectors of government and a range of service delivery areas (education, health, justice etc). Leading international innovations (such as the US Program Assessment Rating Tool and the UK Comprehensive Performance Assessment system for local government) will be outlined and critically assessed. The methodology presented in the workshop will be based firmly on the “results chain” approach (also known as the “logical framework”).

ABOUT THE SEMINAR LEADER

Marc Robinson is a senior consultant and trainer with extensive experience in public sector performance management and budgeting, and public sector financial management more generally.

He is editor and principle author of the seminal book Performance Budgeting: Linking Funding and Results (IMF/Palgrave, 2007).

Prior to March 2009, Dr. Robinson was Senior Economist in the Fiscal Affairs Department of the International Monetary Fund (IMF). During his period with the IMF, he led and participated in advisory missions on performance budgeting, measurement and financial management to Belarus, Botswana, Bulgaria, Ethiopia, Haiti, Hungary, Italy, Poland, Nigeria, The Gambia and Germany.

During 2002, he was adviser, performance reporting and evaluation to the Government of Indonesia. He was also a member of the Financial Management and Accountability Technical Advisory Panel of the African Capacity Building Foundation over the period 2002-2004. He has also been an active participant and presenter at the OECD’s Senior Budget Officers network over a number of years.

Marc Robinson was previously a senior civil servant and professor of economics and public policy in Australia. The senior civil service roles in which he served include board member of a number of public enterprises, and director of a special unit charged with resolving a financial crisis affecting a worker’s compensation scheme.

Dr. Robinson was also director of research for the Economic and Budget Committee of a state parliament. He commenced his civil service career with the Australian national government, working in the Priorities Branch of the Prime Minister’s Department and in a number of other ministries.

Dr. Robinson has published extensively on public sector performance and financial management. He has also extensive international experience as a trainer and presenter. 


PRICING

Fees: USD 2500/- per delegate

Early Bird Discounts:

Register for USD 2400/- on or before February 01, 2010 and get USD 100 OFF!

Register for USD 2300/- on or before January 01, 2010 and get USD 200 OFF!

Team Discounts*

Team Discounts are available for groups from the same Organization. Contact us for more information.

* Team Discounts can not be used in conjunction with Early Bird or similar forms of discounts.

REGISTER ONLINE


VENUE

Venue: Beach Rotana Hotel, Abu Dhabi, UAE

Location: Tourist Club Area, Abu Dhabi, UAE

Tel: +971 2 6979000 Fax: +971 2 6442111

DOWNLOAD PDF BROCHURE

March 1-3, 2010
Beach Rotana Hotel
Abu Dhabi, UAE

REGISTER ONLINE


WORKSHOP OUTLINE

DAY 1

08:30 AM -10:00 AM - Session 1

PERFORMANCE MEASUREMENT FUNDAMENTALS

  • Review of key performance concepts (outcomes, outputs, processes/activities, resources/inputs)
  • Advantage of the “results chain” as a framework for performance measurement
  • Principles of good performance measurement
  • Building good performance measurements systems

10:00 AM -10:15 AM - Break

10:15 AM -12:00 Noon - Session 2

SYNDICATE EXERCISE 1: THE RESULTS CHAIN

Syndicate groups will refresh and deepen their understanding of results chain concepts via an exercise on the practical application of the concepts.

12:00 Noon -12:30 PM - Break

12:30 Noon - 02:30 PM - Session 3

ADVANCES IN OUTCOME AND QUALITY MEASUREMENT

  • Community condition and client status indicator developments
  • Value-added indicators and other techniques for dealing with external factors
  • Quality measurement
  • Client feedback: client satisfaction and related methods

DAY 2

08:30 AM -10:00 AM - Session 1

OUTPUT, EFFICIENCY AND RESOURCE MEASUREMENT DEVELOPMENTS

  • Output quantity measurement approaches
  • Overview of efficiency measures
  • Hospital output case study: the “diagnostic related group” output measurement system and its uses
  • The role of resources (inputs) based measures

10:00 AM -10:15 AM - Break

10:15 AM -12:00 Noon - Session 2

COMPOSITE AND COMPARATIVE PERFORMANCE MEASURES

  • Techniques and challenges of composite indicators (variable selection, normalization etc)
  • Case studies: the UK National Health Service “star” systems and the US Program Assessment Rating Tool
  • Development of systematic comparative indicators
  • Comparative indicator case study: school league tables

12:00 Noon -12:30 PM - Break

12:30 Noon - 02:30 PM - Session 3

SYNDICATE EXERCISE 1: Comparative Performance Indicators

Syndicate groups will consider and formulate a concrete position on a practical example of comparative performance measures

DAY 3

08:30 AM -10:00 AM - Session 1

PERFORMANCE TARGETS

  • Nature, design and use of quantitative performance targets
  • Alleged undesirable effects of targets: “gaming”, neglect of unmeasured performance, etc
  • Are targets a good performance management instrument?

10:00 AM -10:15 AM - Break

10:15 AM -12:00 Noon - Session 2

THE INDICATOR FRAMEWORK, PLANNING AND THE BALANCED SCORECARD

  • The relationship of performance measurement to strategic and business planning
  • Strategic planning concepts vs. the results chain
  • Public sector versions of the balanced scorecard vs. the results chain.
  • How suitable is the balanced scorecard for the public sector?

12:00 Noon -12:30 PM - Break

12:30 Noon - 02:30 PM - Session 3

SYNDICATE EXERCISE 2: Target Setting

Syndicate groups will under an exercise in the selection of appropriate performance targets for selected government services